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The Enterprise Application Support personnel primary responsibility is to ensure high level standard of support is provided to the business in efficient and cost-effective manner. This individual’s principal goals are to develop and manage application support portfolios for each business unit and to attain all IT Support service level agreements for the user community within the organization.
The Enterprise Application Support personnel will be the representative of EAS team based in Singapore remotely supporting the business operations in Australia office. This personnel together with other EAS team members within and outside APAC region forms a collective task force. He or she will work closely with the Regional EAS Team Lead and decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
Responsibilities
* Perform root cause analysis for system failures assessing impact, root cause and corrective actions. Also tracks corrective actions through completion
* Act as the immediate escalation point of contact for Application Support issues/emergencies.
* Maintain best-of-breed model for application support in the company.
* Vendor management, Release, Change, Incident Management and SLA’s, contributing to and maintaining the knowledge database, performance metrics/scorecard assessments, user access management etc.
* Work closely with Business Unit personnel to resolve issues, provide system guidance, understand their business and identify opportunities for operational efficiency.
* Help maintain a high level of business satisfaction in IT systems and services.
* Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.
* Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT Support activities.
Qualifications
* University degree in Computer Science or equivalent in IT discipline.
* Minimum of 5 years experience in application support in large scale environment. Experience with large transactional multi tier applications.
* Strong analytical, communication, and IT skills backed by understanding of support fundamentals and methodologies.
* Ability to troubleshoot issues and reach out to appropriate IT experts e.g. system outages, data flows/missing trades.
* Strong knowledge of financial services, middle to back office trading applications and risk systems in a trading environment.
* Well versed in problem resolution, user issues, providing application software and hardware support including monitoring and associated tools as well as incident, problem and change management.
* Ability to work well independently and as a team and to handle diverse workload, tight schedules and endurance to survive and deliver in a fast-paced, demanding environment.
* Possess high level of inter-personal and strong leadership skills.
* Excellent communication skills being able to effectively correspond with middle to upper level management as well as end user base.
* Technically strong in SQL, MS ACCESS, VBA and VB. With good experience and knowledge on VB.NET, ASP.NET and C# will be an advantage.
Interested applicants please send in your resume to:
Ms Sharyl Ong
Email: sharylong@recruitexpress.com.sg